• Can I make a reservation directly with the hotel?
• Will the hotel confirm the reservation I made with your web site if I contact the hotel by e-mail?
• What minimum notice do you need to handle my reservation?
• How do I check-in at the hotel? Do I need to show a voucher?
• When will my reservation be confirmed?
• Your booking system answers that rooms are available and I already authorized payment for the first night of my reservation. Does it mean that my reservation is confirmed?
• Do I need to pay immediately after receipt of the confirmation e-mail?
• Can I contact the booking agent after check-in to extend my reservation at the same rate?
• Can I contact the booking agent after check-in to shorten my reservation and get a refund for the unused part of my reservation?