1. You can cancel a reservation up to 2-5 days (required notice depending on the booking agent and processing bank) prior to the check-in date and will be charged only a 200 baht administrative fee. The rest of your payment will be refunded.

2. You save the booking agent the extra work of following-up on your un-paid reservation.

Although most agents will handle the work efficiently, a reservation that is left un-paid for too long can be lost without you being informed.

The agent will usually request for your payment a second time and not a third time. If you would like to make a special agreement for a delayed yet timely payment, you will need to inform the agent as soon as possible after reception of the notice of availability.

As a general rule, a booking request that is un-confirmed/ un-paid 5 days prior to the check-in date, will not be held.

Please note: The e-mail reply received within 24 hours is NOT a confirmation of your reservation. It is a confirmation that room(s) is/are available for your requested period.

Only after your confirmation by e-mail AND your payment of a one night deposit will your reservation be confirmed with the hotel.
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